Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1-3 business days.

Our support team is always happy to guide you at any step!

• Once your payment is successfully processed, you’ll receive an email confirming your order.
• The order parcels are typically prepared between 2 to 4 business days and then ship out.
• When your order is shipped, we will send you a tracking number to your email (For shipping times check SHIPPING section below)

If you have any questions about your order, please refer to the Order Form provided or feel free to contact us by email.We will be very glad to help you in any way we can!

Measurements for each product have been provided in the description. Please go through them carefully and measure it against yourself to determine which size you should go for.

Yes, we accept any changes to an order. Please note that if you need to make any changes to your orders, please send us email : sales@roseclubwear.com within 24 hours of placing the order. 

In usual terms, if cancelation request is sent by 12hours of order, we refund only 80% of total value or provide 100% of the order value in store credit. Check our terms & conditions.

Please note that if you wish to cancel the order, please send us email: sales@roseclubwear.com within 12 hours of placing the order.

Due to the nature of the item ordered, we do not accept returns.

If you have any issues, please send us email: sales@roseclubwear.com within 48 hours of receiving the order.Our team will will give you a reply asap as we can.

We can fix this - Please don’t let this damage your opinion of us!

We’re really sorry if you have received any damaged or faulty items. Although not a regular occurrence, everyone here at Rose Club tends to feel a little broken when it does happen.

If an item arrives defective, please take pictures and send us email: sales@roseclubewar.com within 48 hours of receiving the order.We will inspect the damages and act according to our terms & conditions.

Please note that we do not refund or replace items broken while in use.We can fix this - Please don’t let this damage your opinion of us!

We’re really sorry if you have received any damaged or faulty items. Although not a regular occurrence, everyone here at Rose Club tends to feel a little broken when it does happen.

If an item arrives defective, please take pictures and send us email: sales@roseclubewar.com within 48 hours of receiving the order.We will inspect the damages and act according to our terms & conditions.

Please note that we do not refund or replace items broken while in use.

We do offer spare parts for certain Chastity Cages.

Feel free to check Spare Parts Recommender here or visit Spare Parts Collection on this link.

Shipping methods:

• We ship by Standard Shipping and  Express Shipping.
• Shipping times:
• It usually takes 7-15 business days to be delivered to you by expedited shipping and we ship within 1-3 business days.
• International orders take 10-20 business days to be delivered via standard shipping.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping methods:

• Standard shipping take 10-20 business days to be deliveryed to you. and we ship within 1-3 business days. 
•  Expedited shipping orders take 7-15 business days to be delivered 
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• All US Orders  amount over $99 free shipping by Standard shipping methods.
• Orders under $1000 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

You can select your preferred payment method at checkout.

• We accept credit cards (Visa, Master Card, American Express, and Discover) and PayPal.
  
• We also accept offline payments via Money Gram, Wire Transfer and T/T .

Note that additional exchange fee may apply if your currency is other than US dollars.

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email sales@roseclubwear.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.