Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1-3 business days.
Our support team is always happy to guide you at any step!
1) After your payment has been confirmed you will receive a confirmation email for your order.
2)The parcel should ship between 1 to 3 business days.
3)When your order will have shipped, we will send you a tracking number (For shipping times check SHIPPING section below)
At any time during the ordering process, you can send us an email if you have any questions regarding your order. We will be very glad to help you in any way we can!
International taxes might be applied depending on your country's taxes policy.
Customs duty is calculated as a percentage of the customs value of the goods:
The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.
When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch.
If you need to make any changes to your shipping address, please contact our Customer Service team within 24 hours of placing the order.
Please ensure that all the information you have provided is correct before submitting your order to us.
NOTE: To all customers that provided a shipping address different to their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.
We know that you guys can be very private people! As such, we promise that whatever you order will be just between us (and anyone you choose to share it with). There'll be no tell-tale signs of what's inside your package when it is delivered. In fact, the majority of items are boxed for optimum discretion, privacy and to give your package the protection it deserves. However, in cases where this is not possible we will use high strength, weather resistant, burst and puncture proof bags, to ensure that your secret never gets out!
Check out how we send your parcels on Terms & Conditions.
Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email sales@roseclubwear.com with the subject 'Returns' and include your order number, name and the reason for the return.
Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
